We will take all practical steps to prevent a problem with
your order, and believe you will be pleased with our products and
services. If it becomes necessary for you to return a product to us, it
is important for you to know that we have ALWAYS treated our customers
fairly regarding returns (and will continue to do so) as long as our
customers are fair with us. If you have any questions about our Return
Policy, please E-mail us.
Gold
Key Security – Returns Policy
If you are not completely satisfied after
inspecting your order, we will exchange it or refund
your money, subject to the following conditions:
1. You must return the product within 30 days of
receipt (shipping cost prepaid) for a refund. Return the product to:
Gold Key Security, Attn: Product Returns Department, P. O. Box 244, Danbury, WI 54830. 2. You will receive a refund of your purchase
price, less shipping and handling, as long as the product is in resaleable condition. 3.The product must not have been installed or usedand
must be returned in the original packaging (which also must be in
new condition). For instance, if the product came in an original box
describing the features and pictures of the product, this original box
must be in like-new condition also for the product to be considered in
resaleable condition. 4. The product must be returned to us packaged
within outer packaging so that the original box or packaging (as
described above) is protected. (Original product packaging that has
been taped
up with a label and postage applied to it will be considered damaged
and will not be accepted). 5. A returned product that has been installed or
used (showing signs of wear), is missing parts, or has missing or damaged packaging will be
assessed a damage fee that will vary from 10% up to the full purchase
price. If your return arrives damaged, you will be notified
and will have the option to file a claim with your shipping agent
or instruct Gold Key Security to return it to you.
If we made a mistake and sent you the wrong product or if you received
a damaged or defective product due to an error on our part, we will ship out a replacement product
when you return the product to us, and will pay the shipping costs
including reimbursing you for the return shipping charges up to the
amount of the original shipping charges.