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We will take all practical steps to prevent a problem with your order, and believe you will be pleased with our products and services. If it becomes necessary for you to return a product to us, it is important for you to know that we have ALWAYS treated our customers fairly regarding returns (and will continue to do so) as long as our customers are fair with us. If you have any questions about our Return Policy, please E-mail us.

Gold Key Security – Returns Policy

If we made a mistake and sent you the wrong product or if you received a damaged or defective product due to an error on our part, we will either issue you a full refund or ship out a replacement product when you return the product to us, and will pay the shipping costs including reimbursing you for the return shipping charges up to the amount of the original shipping charges.

If your order arrived in good condition but you are not completely satisfied after inspecting your order, we will exchange it or refund your money, subject to the following conditions:

1. You must return the product within 14 days of receipt (shipping cost prepaid) for a refund. Return the product to: Gold Key Security, Attn: Product Returns Department, P. O. Box 244, Danbury, WI 54830.
2. You will receive a refund of your purchase price, less shipping and handling, as long as the product is in like-new resaleable condition.
3. The product must not have been installed or used and must be returned in the original packaging (which also must be in new condition). For instance, if the product came in an original box describing the features and pictures of the product, this original box must be in like-new condition also for the product to be considered in resaleable condition.
4. The product must be returned to us packaged within outer packaging so that the original box or packaging (as described above) is protected. (Original product packaging that has been taped up with a label and postage applied to it will be considered damaged and will not be accepted).
5. A returned product that has been installed or used (showing signs of wear), is missing parts, or has missing or damaged packaging will be assessed a damage fee that will vary from 10% up to the full purchase price. If your return arrives damaged, you will be notified and will have the option to file a claim with your shipping agent or instruct Gold Key Security to return it to you.

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